Privacy Policy

Introduction

Welcome to KeyCall IT Solutions. We are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our communication solutions or use our website.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information directly from you when you:

• Contact us for support or inquiries
• Sign up for our services
• Access our online platforms

This information may include:

• Full name
• Contact details (email, phone number)
• Billing information (payment details)
• Company name and business information

2. Usage Data

We may also collect information automatically about how you access and use our website and services. This data may include:

• IP address
• Browser type and version
• Device information
• Pages visited and duration
• Location data (if enabled)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies allow us to:

• Analyze website traffic and usage patterns
• Remember user preferences
• Improve website performance

You can control cookie preferences through your browser settings.

How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our VoIP and call center services
• Process payments and manage your account
• Respond to customer service inquiries
• Send you important service updates and notifications
• Analyze website traffic and usage to optimize our platform
• Comply with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following situations:

• Service Providers: We may share data with trusted third-party providers to facilitate services such as payment processing, data hosting, or analytics.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by government authorities.

Data Security

We take appropriate measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure data storage and restricted access
• Regular security audits and updates

Despite these precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Data Portability: Request a transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at [contact email].

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Once your information is no longer required, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

KeyCall
+383 43 840 840
info@key-call.biz